Refund policy

What are the terms and conditions for refund?
You can ask for a refund against any of your order within 15 days of its date of delivery.
All refunds will be credited in your Lulla Buy Wallet as store credits which you can use to shop on www.lulla-buy.com
If you are a guest user you will need to register with the email address which you had used to place your order to access wallet
For any other requests or queries regarding this, kindly write to us at Lullabuystore@gmail.com

What are the rules for Courier charges refund?
For all self-shipped returns, we will provide you a cashback of Rs.100 for shipments weighing upto 500 grams
For every next 500 gram slab, an additional Rs.50 will be added to the refund amount
Please make sure your courier costs do not exceed our cashback rates. We recommend use ‘Speed Post’ as your courier service
Speed Post is a government of India owned entity and has the most widely distributed postal network in India
Courier refund rates are fixed and will not change depending on the courier service you choose to return the product.
If the courier cost is lesser than Rs.100, you will still be receiving a cashback of Rs.100.

How long the refund procedure takes?
The refund procedure will be initiated within 24 hours once we receive your product. Once initiated, the amount will reflect in your Lulla Buy E-wallet as store credits.

Where should I return my product?
You could courier the product to us at the address mentioned below and we will reimburse courier charges (You will be credited Rs.100 cashback. If courier costs more than Rs.100, please retain your invoice and we will reimburse you accordingly)
Lulla Buy Fashions LLP
14B, CAMAC STREET, 5TH FLOOR
KOLKATA - 700017

I haven't received my refund yet. What should I do?
We update our customers through emails once we initiate the refund procedure.
If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.
For queries you can write to us at lullabuystore@gmail.com
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